Ask us anything

Within two working days for anything sent through this page. Safeguarding concerns and active emergencies are handled the same day — please call rather than email if it cannot wait.

Choose “Donating goods in kind” in the form above and tell us roughly what you have and where it is. We will confirm whether we can use it and arrange collection — we would rather say no than take something that will sit in a store room.

Often, yes — but never unannounced. The families we work with are not an exhibit. Write to us with what you would like to see and we will arrange something that respects everyone involved.

Yes, and by someone senior. Select “Raising a concern or complaint” and it bypasses the general inbox. If you would rather not use a form, call and ask for the person responsible for complaints.

In our annual reports, which carry the audited accounts and the allocation breakdown. If a figure there does not make sense to you, ask — that is exactly what this form is for.